Troubleshooting integration issues

Ycode’s integrations enable powerful connections between your website and third-party services, APIs, databases, and embedded content. Occasionally, integration issues may arise that affect your workflows or data synchronization. This guide will help you identify and resolve common problems efficiently.

Common Integration Issues and Solutions

1. Authentication Failures

• Verify that API keys, tokens, or credentials are correct and have not expired.

• Ensure your tokens have the necessary permissions.

• Regenerate or update credentials as needed.

2. Webhook Delivery Failures

• Check the endpoint URL and ensure it is accessible and responding.

• Confirm correct authentication setup if applicable.

• Review webhook logs for error messages and retry settings.

• Refer to Setting Up Webhooks for detailed guidance.

3. API Call Errors

• Use tools like Postman or built-in debugging to test API endpoints.

• Verify API request formats, headers, and payloads match API specifications.

• Check rate limits and throttling policies.

• Visit Using APIs for best practices.

4. Data Synchronization Problems

• Ensure external databases are correctly connected as described in Connecting to External Databases.

• Implement error handling and retries in workflows.

• Confirm data formats and types are consistent.

5. Embedded Content Display Issues

• Verify embed codes are complete and valid without disallowed tags.

• Check if the external provider allows embedding.

• Review Embedding External Content for embedding guidelines.

General Troubleshooting Steps

• Review Integration Settings: Check configuration details and update credentials via Managing Integration Settings.

• Clear Cache and Cookies: Sometimes browser caching can interfere with updated integration data.

• Test Isolated Components: Break down workflows or API calls to identify failure points.

• Monitor Logs and Error Messages: Use logs to locate details about any failed requests or unexpected responses.

• Consult Documentation: Refer to official Ycode API Documentation for the latest technical requirements.

• Reach Out for Help: Use Reporting Issues to submit detailed bug reports or visit Contacting Support for direct assistance.

Pro Tips

• Regularly update integrations to the latest standards.

• Use secure storage for sensitive information like API keys.

• Test integration workflows in a staging environment before deploying live.

• Engage with the Ycode Community to learn from fellow users’ experiences.

Maintaining healthy integrations ensures your Ycode projects run smoothly and your workflows stay automated and reliable. For ongoing support and tutorials, explore the Help Center.

If you have specific questions or need assistance, our support team is ready to help!